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How can I place an order with FEI Retail Sales Corp?
You can place your order by phone, fax, email or mail – Call us: 1-914-407-0150 / 888-211-5242 Fax us: 1-914-407-0151 / 888-211-5765 Email us: orders@FEIRetail.com Mail us: FEI Retail, PO Box 1076, White Plains, NY 10602
Is there a minimum order quantity?
No! We have no minimum order.
What forms of payment do you accept?
For your convenience, we accept Visa, MasterCard, Discover and American Express credit cards from US based customers.
What is your warranty policy?
We offer a minimum 1-year warranty on all products. In cases where the manufacturer includes a warranty card or an extended warranty, contact the manufacturer directly for complete details.
Why are so many of your exercise items in the same colors?
Many exercise items vary in resistance from XX-Light (or XX-Easy) to XXX-Heavy (or XXX-Difficult). These resistance levels are color-coded for easy reference. Tan = XX-Light, Yellow = X-Light; Red = Light; Green = Medium; Blue = Heavy; Black = X-Heavy; … Continue reading →
What is your return policy?
Please call our returns department: 1-914-407-0150 or 888-211-5242 for a return authorization number (RMA) – this number must appear on each return package. Send the item(s) to the location given by the FEI returns department, keeping a record of the … Continue reading →
Expedited orders that are placed after 1pm EST M-F may not be able to ship the same day. Please call if you place an order after 1pm EST and a representative can advise whether it will ship the same day.
Shipping timeframes displayed on the website (e.g. typically ships in 1-2 days) are typical timeframes, not guaranteed timeframes. These timeframes are not applicable to international orders.