Please call our returns department: 1-914-407-0150 or 888-211-5242 for a return authorization number (RMA) – this number must appear on each return package. Send the item(s) to the location given by the FEI returns department, keeping a record of the shipment for your own files (in case a proof-of-delivery is needed from the shipper). No unauthorized returns will be accepted. No returns will be accepted after 30 days. We charge a 25% restocking fee for returned merchandise in resalable condition. We will credit your account as soon as the return is processed. Only the original purchaser will receive credit.